Orient Discovery

FAQs

General Questions

Is Egypt safe for tourists?
Egypt is one of the world’s most important travel destinations. In tourist regions such as Hurghada, Luxor, and Cairo, travel is well organized and supported by strong safety structures. Millions of visitors travel there safely every year.

Why should I book my trip through Orient Discovery?
Orient Discovery is a German-Egyptian travel company. This combines:

  • German standards for quality, safety, and punctuality

  • Local expertise and on-site organization in Egypt

The result: better planned and personally supported journeys.

Who is behind Orient Discovery?
Orient Discovery was founded by a German-Egyptian travel expert who:

  • studied International Relations in Germany

  • worked for many years as a tour guide in Egypt

  • deeply understands both cultures

What makes you different from large travel platforms?
We don’t offer mass tourism, but:

  • tailor-made planning

  • personal consultation

  • direct WhatsApp support

  • flexible customization of your trip

Will I be supported during my trip?
Yes. You are supported throughout your entire journey:

  • WhatsApp assistance

  • quick help with questions or changes

  • personal organization of your excursions

Who are the tours suitable for?
For travelers who:

  • want to experience Egypt individually

  • value safety and well-organized trips

  • prefer no anonymous standard packages

  • include guests with limited mobility

Booking and Confirmation

1. How do I book a tour?

Choose your tour, select a date, and complete the booking on the website. You will then receive a confirmation with the next steps.

2. Will I receive an immediate booking confirmation?

Most bookings are confirmed quickly. For some tours (especially private ones), a short manual verification may be required. We will contact you if anything is needed.

3. Can I book on short notice?

Often yes, depending on availability. For bookings for the next day, we recommend contacting us after booking so we can confirm pickup details more quickly.

4. Do you offer private tours?

Yes – we specialize in exclusive private tours.

This means your travel experience is fully tailored to your personal wishes: no groups, no fixed schedules, no compromises. Instead, you enjoy maximum privacy, flexibility, and individual service.

Whether as a couple, family, or small group – you explore your destination at your own pace with fully personalized service.

Pick-up and Meeting Points

5. Do you pick up guests from hotels?

Many tours include hotel or airport pickup.

6. What time is pickup?

Pickup time depends on your location. We provide a time window and confirm the exact time shortly before the tour.

7. What if my hotel is outside the pickup area?

If your hotel is outside the main areas, we will inform you of the options before departure. In some cases, an additional transfer fee or a meeting point may apply.

8. What happens if I am late?

If you expect to be late, please inform us immediately. Some group tours cannot wait long due to fixed schedules.

Prices and Payments

9. How does the inquiry and consultation work?

You can send a non-binding inquiry via our website or WhatsApp. We then provide personal, tailored advice and recommend suitable tours based on your wishes, travel plans, mobility, temperatures, and children’s ages.

10. Will I receive a booking confirmation?

Yes. After confirmation, you receive a binding booking confirmation with all details:

  • Tour itinerary

  • Price overview

  • Meeting point or pickup details

  • Important instructions

11. What payment methods are available?

We offer flexible and secure options:

  • Payment on site in Egypt

  • Deposit (10–20%) with remaining balance on arrival

  • Full prepayment via bank transfer

12. Who operates the tours?

Tours are operated by carefully selected, licensed local partners in Egypt, ensuring quality, safety, and reliability.

13. Who is my contact on site?

The Orient Discovery team supports you before, during, and after your trip and ensures smooth execution.

14. What is included in the price?

Each tour page specifies what is included. Usually, transfers, guide services, and main activities are included. Extras may include photos, tips, or optional add-ons.

15. Can I pay in different currencies?

Yes, currency exchange is generally possible.

16. Are there hidden fees?

No. We aim for transparent pricing. Optional extras (such as tickets or activities) are clearly indicated on each tour page.

Changes and Cancellations

17. Can I change my booking date?

Usually yes, depending on availability. Please contact us as early as possible.

18. What is your cancellation policy?

  • Free cancellation up to 24 hours before the tour

  • Less than 24 hours: up to 100% cancellation fee may apply

  • No-show: 100% of tour price charged

  • Deposits are fully refunded if cancellation is within the allowed time

  • Cancellation is valid upon receipt of notice (website, WhatsApp, or email)

19. What happens in bad weather?

If conditions are unsafe, we offer alternatives such as rescheduling, route changes, or refunds depending on the tour.

Sea Trips and Snorkeling

20. Do I need to be a strong swimmer?

No. Many boat trips are suitable for beginners with a life jacket and guide support.

21. What should I bring on a boat trip?

Swimwear, towel, sunscreen, sunglasses, hat, water shoes (if available), and a waterproof bag for your phone.

22. Is lunch included on boat trips?

Many full-day trips include lunch and soft drinks, but this depends on the specific tour.

Desert Safaris

23. Are desert safaris safe?

Yes, when properly conducted and instructions are followed.

24. Can children join quad safaris?

It depends on the tour rules and the child’s age/size. Children are often allowed as passengers, not drivers.

25. What should I wear for a desert tour?

Closed shoes, comfortable clothing, and protection against dust. Bring water and sunglasses.

Cultural Tours (Luxor, Cairo)

26. How long are day trips from Hurghada to Luxor or Cairo?

These are long days due to travel time. Estimated departure and return times are listed on each tour page.

27. Are entrance fees included?

Sometimes yes, sometimes no. Please check the individual tour description.

Transfers

28. Do you offer airport transfers?

Yes, private and shared transfer options are available.

29. Do drivers speak English?

Drivers may speak basic English. Guides handle communication on tours.

Practical Questions

30. Are the tours suitable for families?

Yes, many tours are family-friendly, especially boat trips and short activities.

31. Can you accommodate mobility needs?

Yes. Please inform us of your requirements so we can suggest suitable tours.

32. How can I contact you quickly?

Via the contact page or WhatsApp support.

Any questions?

Just write to us directly.